Application Modernization for Improved UX and Higher Customer Satisfaction

INDUSTRY

Home Appliance Manufacturing

REVENUE

$10 – $50 Billion

At a Glance

Organizations need the right technology to achieve total visibility into the value chain. However, using obsolete legacy applications leads to inefficient processes and impacts operational efficiency. In recent years, the IT landscape has transformed beyond imagination and organizations are increasingly relying on application modernization as digitization has become a part of business architecture. Here’s how Emtec Digital helped a customer rearchitect their application architecture and create a roadmap for future business growth.

About the Customer

The client is a global manufacturer and distributor of protective packaging used during the manufacturing, transportation, and warehousing of goods.

Business Need

The client recently spun off in a divestiture, looking to adopt cost-effective cloud platforms and modernized applications to support daily operations. During their ERP modernization efforts, they realized that the legacy order processing system required an upgrade. Their pre-existing ASP-based invoicing and order dispatch application was based on older logic, and modifications were necessary to:

Speed up invoice and order processing

Accommodate process changes that occurred over time

Reduce manual workarounds

Bring additional functionality as required

Significantly upgrade the user experience and interface

Provide improved and expanded reporting capabilities

Our Solution

Our digital services team completely re-architected the client’s order processing application from the ground up. The logic was rearchitected, lost source code was recreated and restructured, and schemas were updated to boost overall application performance and optimize process flow. The code was developed in a modular structure for better re-usability and readability.

The user experience was improved by incorporating a new custom-designed theme and responsive design, which utilized pagination and grids for a cleaner interface. Their reporting system, Crystal reports, was updated to enable the latest features. The application was then migrated to the cloud (Azure) using an IaaS model with connectivity back to their on-premise ERP system. We further migrated enterprise data to the cloud SQL.

Emtec Digital also established a software development lifecycle (SDLC) process with proper Dev, QA & Staging environments (which didn’t exist before), and a formal QA process.