Gartner predicts that by 2022, 70% of white-collar workers will interact through conversational platforms on a daily basis. Our custom chatbot implementation services enable your employees and/or customers to seamlessly engage with your organization. Chat responses are automatically sourced from your knowledge bases, policies, and manuals and delivered using NLP for a human-like conversation. Let’s look at the use cases where chatbots can revolutionize your user interactions.
Chatbots for HR
We help companies to deploy digital assistants, and connect data across multiple HR systems, to improve the efficiency and accuracy of communication with employees.
Conversational Bots for Customer Support
We empower businesses with rich digital customer experiences by deploying bots which ensure seamless and 24×7 communication, rapid query resolution that focuses on effortless conversation with reduced language barriers.
Types of Bots we deploy
1. Rule-based Bots
A recommended approach for new users, rule-based bots are bots that respond efficiently to pre-determined rules. They are simple to design, develop and implement. Train your bot to answer common user queries for improved communication. It is important to train the bot with synonyms and multiple ways to ask the same question. The more you train, the smarter they become.
2. QnA / FAQ Bots
QnA/FAQ (Frequently Asked Questions) bots are designed to answer product/service-related questions using existing structured or unstructured data. Customers can type or talk, and the bots leverage NLP (Natural Language Processing) to understand the intent and respond appropriately. For global corporations, these chatbots can be integrated with their website or social media platforms for 24×7 availability.
3. Enterprise Bots
Enterprise bot solutions integrate seamlessly with your existing HCM, CRM and other systems. These bots can access and utilize data from multiple systems to provide users with accurate information for better business decisions. From organizational policies, payroll and taxes information, or support, enterprise chatbots make it easier to assist employees and customers.
This video highlight the importance of technology in creating exceptional digital experiences and...
In this video, we highlight the trends impacting digital customer experiences, and also spotlight...
Learn how technology can help you simplify critical 3PL processes to gain maximum economies of sc...