Global socio-economic events determine the nature of employee interactions across corporations. The business techniques of today might become obsolete in a few years, months, or even days. For instance, some employees might believe that face-to-face interactions are the best form of communication, while others might be more interested in digital resources like conversational bots. Therefore, forward-thinking leaders must keep an eye on emerging trends to enhance the digital employee experience in the workplace.
Read how Emtec Digital helped a client simplify employee engagement for Oracle HCM (Human Capital Management) and other applications by deploying an AI-enabled chatbot.
Our client is a digital IT consultant with over two decades of experience. They help global organizations with digital transformation services by employing the latest enterprise technologies.
The rapid evolution in technology impacts business trends and witness fluctuations in market and customer expectations. With growing marketing automation, data, and artificial intelligence, the quality and quantity of technology personalization has reached individual preferences. Keeping all such trends in mind, our client wanted to automate HR functions and simplify their employee experience for Oracle HCM (Human Capital Management) and other applications as part of their employee engagement. This would help them overcome challenges like:
Emtec Digital analyzed the client’s existing setup of the Global IT leader. Upon thorough analysis, our experts decided to build an AI-based conversational bot to solve existing challenges.
The chatbot can now communicate with several employees at a time and ask them pre-defined questions. The human resource process is automated as a conversational bot answers employees’ queries much faster and guides them with practical tips and tricks by identifying the employee’s intent.
Today, it handles several employee engagement touchpoints, including Oracle HCM, Microsoft Bot Framework, and LUIS. Using MS Teams, the team collaborator tool, as its delivery channel, it provides the robust security & compliance features of MS Teams. Employees can type questions in natural language and receive responses in intuitive adopting card formats.
This conversational bot utilizes APIs exposed by the software vendors and leverages RPA for actions that do not have direct API. Furthermore, the chatbot can be easily integrated with platforms like MS Teams, Slack, Direct line, Web Apps, and other messaging platforms.
Overall, conversational bots help both, i.e., employers and employees to solve their engagement problems.
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