A Personalized Digital Concierge To Enhance Employee Experience & Productivity
INDUSTRY
Technology
REVENUE
$120 Million
EMPLOYEES
1,000
Modernization leads to future challenges
IT organizations are automating more HR functions than ever. Though application modernization has streamlined the processes and created an atmosphere of trust, employees now have to deal with –
This leads to-
One of our clients wanted to simplify this employee experience for Oracle HCM (Human Capital Management) and other applications used as part of employee engagement. They felt that a more straightforward & simpler interface will also increase adaption and reduce the cost of support.
Thinking out of the box
Emtec Digital team built an AI-Powered conversational bot. Today, it handles several employee engagement touchpoints at once including Oracle HCM, Microsoft Bot Framework, LUIS, and others. Using MS Teams, the team collaborator tool as its delivery channel, it provides the robust security & compliance features of MS Teams. Employees can type questions in natural language and receive responses in intuitive adopting card formats.
For individuals and groups, it even enables complex queries like obtaining specific types of pending leaves records for a certain period. This conversational bot utilizes APIs exposed by the software vendors and leverage RPA for actions that do not have direct API.
By identifying the employee’s intent, the conversational bot provides a shortcut to the task at hand and reduces the number of steps involved, and also the duration and effort to finish it. To deliver personalized & location-specific relevant answers to the employees, it uses user location data from Microsoft Graph.
This digital concierge applies logic to pre-populate the data based on earlier actions performed by the user and minimizes the overall effort of entering data. Taking advantage of the Teams mobile, Desktop & Web applications, user’s can perform these tasks from anywhere on any device at any time without comprising the security or compliance. Not just MS Teams, it can be integrated with other channels like Slack, Web Apps, Direct line and other messaging platforms as well.
Functions Automated
The Benefits and Results Arrived
Convenience
Savings
The Chatbot Proved to be Impactful
Technologies that saved the day
Read on
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