Here's why context-aware bots will rule Banking

53% of people would prefer to message rather than call customer service! No wonder, context-aware bots are gaining significant traction in the banking sector. With banking customers preferring bots over humans, and paying a premium for automated services, it’s time to leverage the power of bots. Beyond shorter waiting times, quicker responses, more personalized experiences, and enhanced user preferences, here are some additional reasons firms are choosing conversational bots for their dedicated customer service agents –

24/7 availability

Elimination of human error

Enhanced compliance, efficiency, and productivity

Fast issue resolution

Scale up and down based on demand

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