Contactless Mobile-based Digital Payments Anywhere and Anytime for Financial Software Leader

INDUSTRY

FinTech

REVENUE

$10-20 Million

Our client, a financial software leader, offers branch management solutions for non-profit organizations. Over the last two decades, they have helped enable numerous NGOs and Not for Profit organizations with payment processing, management, and deposit-related technology.

Challenges: Highly Complex Hardware-dependent Payment Processing

Most branches receive payments against donations and other similar transactions at various events conducted across the country. However, they lack the technology to accept and process these collections. They are also severely restricted due to desk-based and hardware-dependent payment processing systems with limited features. Also, branch managers sometimes find it difficult to view or control members’ access or status. Other challenges include –

No capabilities to pay/deposit/donate money using checks

Lack of mobility in digital payments

No way to view or manage member status

Unavailability of information about pending dues

Inability to search for members and accept payments

Solution: Mobile App built with ReactNative

The client needed a comprehensive mobile application to upgrade their current payment processing system and address most of the challenges faced by branch heads and groups. This application was expected to allow payment processing anywhere and anytime.

Emtec Digital was onboarded to architect a modern mobile app and identify the right technologies to build it while leveraging existing backend systems. By combining the power of a ReactNative based app created for iOS and Android, with automated mobile image capture technology, and check processing, the mobile app, offers the following features-

App Features

Mobile Deposits

Capture payments using touchless (Chip) mode or by swiping the card

Input card data manually and submit a transaction for processing

Accept payments by capturing the check image

Member Payments

The mobile application integrates with members’ accounts

Easy access to pay for merchandise or outstanding balances at branch events and meetings

Donations and Campaigns

Create easily trackable campaigns for focused fundraising efforts

Set up campaigns through the mobile app to accept donations for charities at any organized event or meeting on the go

Device Support

The mobile app’s card reader comes ready to connect to iPhone® and iPad® and Android® devices and offers hassle-free Bluetooth connectivity enabled for mobile devices

Data and Security

Credit card information is encrypted and transferred securely between the mobile app and PCI-complaint client’s backend services

No credit card information is stored on the user’s device used

Member Organizations can set the mobile app access based on their organization’s existing permissions in the client system. They can customize accepted payment types based on their preferences

Highly secure financial transactions and biometric features are supported by FaceID/TouchID

The new solution offers highly secure and contactless digital payments with enhanced mobility for members, branches, fraternities, and sororities spanning multiple geographies.

digital payment solutions architecture diagram

Technical Benefits: Seamless Integration for Simplified Payments

With the new mobile app, the client can easily and securely accept payments, deposits, and donations from members and branches. The simplified nature of card and check payments has enabled the client to offer below benefits to their end clients at remote locations with technical benefits such as-

Member payments: Integration with members’ accounts for easy payment of outstanding balances or merchandise

Donations: Member organizations can accept donations for a noble cause with fundraising campaign capabilities

Mobile deposits: Secure scanning and submission of deposits to the respective branch account

Multiple payment options: Pay via credit/debit in three ways- tap, swipe or enter details manually in a handheld card reader device. Check payments are also supported. Users can simply click and send pictures of the check’s front and back side

Reporting: Built-in reports for member payment/donations/deposits

User Experience: User-friendly interface for card and check capture activities and a dark mode feature is available

Business Impact: Payments and Deposits Made in a Few Clicks

With biometric security, transaction history access, and 24/7 payment access, things are more convenient than ever for branch heads and other charity organizers. Apart from mobile capture technology and diverse payment methods, the members and branches benefit from-